Privacy policy

At Tera Vita Organics (accessible from www.teravitaorganics.com), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Tera Vita Organics and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at teravitaorganics@gmail.com.

1. INFORMATION WE COLLECT

When you visit our website, we collect certain information to provide a seamless shopping experience:

  • Personal Information: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, email address, and phone number.

  • Payment Information: Payment processing is handled by secure third-party gateways. We do not store your full credit card or debit card details on our servers.

  • Device Information: We automatically collect information about your device, including your IP address, browser type, time zone, and some of the cookies that are installed on your device.

2. HOW WE USE YOUR INFORMATION

We use the information we collect in various ways, including to:

  • Process and fulfill your orders (including shipping and order confirmations).

  • Communicate with you regarding your order or support queries.

  • Screen our orders for potential risk or fraud.

  • Provide you with information or advertising relating to our products (where you have consented).

  • Improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the site).

3. LOG FILES & COOKIES

Tera Vita Organics follows a standard procedure of using log files and cookies.

  • Cookies: We use cookies to store information including visitors' preferences and the pages on the website that the visitor accessed or visited. This information is used to optimize the users' experience by customizing our web page content.

  • Log Files: These files log visitors when they visit websites. The information collected includes IP addresses, browser type, Internet Service Provider (ISP), date and time stamp, and referring/exit pages.

4. THIRD-PARTY DATA SHARING (Google & Meta Ads)

To help us reach our audience, we use third-party services:

  • Google Analytics/Ads: We use Google Analytics to help us understand how our customers use the site. We also use Google Ads for remarketing.

  • Meta (Facebook/Instagram) Pixel: We use tracking pixels to measure the effectiveness of our advertising and to show you relevant products based on your browsing history.

  • Logistics Partners: Your name, address, and phone number are shared with our courier partners (e.g., Delhivery, BlueDart, Ecom Express) solely for delivery purposes.

5. DATA SECURITY

We value your trust in providing us your Personal Information. We use commercially acceptable means of protecting it, including SSL encryption for all data transmitted through our website. However, remember that no method of transmission over the internet is 100% secure.

6. YOUR RIGHTS (India)

Under the Indian Information Technology Act, you have the right to:

  • Access the personal information we hold about you.

  • Request that your personal information be corrected, updated, or deleted.

  • Withdraw your consent for us to use your data for marketing purposes.

7. THIRD-PARTY PRIVACY POLICIES

Tera Vita Organics' Privacy Policy does not apply to other advertisers or websites (like Shopify or Payment Gateways). We advise you to consult the respective Privacy Policies of these third-party servers for more detailed information.

8. CONSENT

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

9. CONTACT US

For more information about our privacy practices, or if you would like to make a complaint, please contact us by e‑mail at teravitaorganics@gmail.com or by mail using the details provided below:

Tera Vita Organics
Attn: Privacy Compliance Officer #3587, Sector 23, Chandigarh, Pincode-160023
Phone/WhatsApp: +91 771-7213587